This course is designed to help small business owners, managers, and employees understand the basics of quality control, develop quality standards, implement effective practices, and improve customer satisfaction.

What you'll get:

• Module 1: Understanding Quality Control (QC)
• Module 2: Establishing Quality Standards for Small Businesses
• Module 3: Implementing Quality Control Procedures
• Module 4: Definable Features of Work
• Module 5: Inspection and Testing Techniques
• Module 6: Managing Quality Control Data and Metrics
• Module 7: Submittal Processes
• Module 8: Close-out Procedures
• Module 9: Handling Defects and Customer Complaints
• Module 10: Engaging Employees in Quality Control
• Module 11: Creating a Culture of Quality